Changes and cancellations depend on production status.

We will make reasonable efforts to change or cancel an order before production begins. Completed artwork, setup, proof, sample, or other project-specific work may remain chargeable even when the merchandise can be canceled.

Customized products generally cannot be canceled, changed, or returned after production begins. Approved artwork and proof details control production, so review names, phone numbers, URLs, colors, placement, and orientation carefully.

Report a damaged, defective, short, or materially incorrect order within seven calendar days of delivery. Include the order number, affected quantity, clear photographs, and a description of the issue.

After review, the available resolution may include replacement, rework, credit, or refund for the affected portion. Do not discard affected products or packaging until the claim is resolved.

Screens, pen materials, printing methods, and production runs can create reasonable variation in color, position, and finish. Minor variation that remains within customary production tolerances is not considered a defect.