Question 1

Can I order an exact quantity?

Accepted Answer

Yes. Enter any whole-number quantity that meets the product minimum and required order increment. The appropriate volume price is applied automatically.

Question 2

Does the lower tier price apply to every pen?

Accepted Answer

Yes. LogoPens uses flat volume pricing: when your quantity reaches a new break, that per-pen rate applies to the entire configured line.

Question 3

Can one order contain multiple pen styles?

Accepted Answer

Yes. Configure each pen separately, add it to the cart, and check out once. Each style keeps its own quantity, colors, artwork instructions, and proof preference.

Question 4

What artwork files can I upload?

Accepted Answer

PDF, AI, EPS, SVG, PNG, and JPG files up to 10 MB are accepted. Vector artwork is preferred when available because it can be resized cleanly.

Question 5

Do I have to upload artwork before ordering?

Accepted Answer

No. You can place the order and provide artwork afterward. Artwork review and proof approval must be completed before production can begin.

Question 6

Should I request a digital proof?

Accepted Answer

Yes for most orders. A proof lets you check placement, spelling, size, orientation, and color instructions before production.

Question 7

What does the setup fee cover?

Accepted Answer

When shown, the setup fee covers preparation for the listed decoration method. A new product, imprint location, or artwork treatment may require another setup.

Question 8

How long does production take?

Accepted Answer

The listed production time is an estimate in working days and begins after usable artwork and any requested proof are approved. Shipping transit is additional.

Question 9

How much is shipping?

Accepted Answer

Available services and carrier charges are shown during secure checkout based on the order and destination.

Question 10

Can you meet a rush deadline?

Accepted Answer

Possibly. Rush production is never guaranteed until confirmed. Send the product, quantity, artwork status, destination, and in-hands date before paying.

Question 11

Can I request a sample?

Accepted Answer

Yes. Blank samples are subject to availability, product charges, and shipping. Printed preproduction samples require a custom quote and add time.

Question 12

Can customized pens be returned?

Accepted Answer

Customized products generally cannot be returned for preference or buyer error. Contact us promptly if the order is defective, damaged, or materially different from the approved proof.

Custom pen ordering, answered.

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